In order to register or sign up for your account, simply fill in your company details at https://www.vettons.com/#/merchant and our business team will be in touch with you shortly.
Only authorized dealers and approved brand representatives are eligible to sell products on Vettons.
We request an authorisation letter and will verify with the respective parties to ensure the validity of the documents.
For a detailed list of requirements in order to become a Merchant or Brand on Vettons, please email us at merchantsupport@vettons.com .Our team will get back to you shortly and walk you through the necessary steps.
No fees for signup are imposed at the moment.
Approval will take up to 3 working days upon submission of completed documents. Our Merchandising(MD) team will contact you once you are successfully registered to help you with setup and further operations.
Yes, we are working towards providing this solution in the near future.
Yes, we are working towards providing this solution in the near future.
Yes, we are working towards providing this solution in the near future.
The brand app is for brand partners or brand owners, and the merchant app is for merchant or retail partners.
The brand app supports multiple user log-ins, so no worries there!
Merchant and Brand owners only need to pack the items using Vettons flyers or Vettons parcel boxes and wait for our logistics partners to pick them up from your place.
Yes, all products need to be bubble wrapped before being packed inside boxes, taking measures to secure products within their packaging to minimise movement. Vettons packaging materials can be found on Vettons App.
We do have a 7 day return policy. For a refund, products would need to be returned in original packaging. Electronics must remain unopened in order to be returned for refund.
For Vettons Now, Merchant has one (1) hour to accept the order and one (1) to prepare the parcel (Ready to Ship). For Vettons Express, Merchant need to accept and ready to ship latest by same day at 16:30.
Our logistics provider will pick up the parcels one by one, as the orders come in.
We define our customer as a middle-upper household income earner. This urban professional has disposable
income that he/she enjoys using for shopping.
Our marketing campaign planning is designed to address different phases in the customer journey, and also utilizes different channel and messaging mixes depending on product development, time of year, etc. We know that the right messaging at the right times, supported by the proper amount of data-driven paid advertising, will yield our target number of downloads.
We encourage partners to speak about their affiliation with Vettons and provide messaging to support our relationship. We are also happy to discuss ways that your brand can be integrated into the overall Vettons marketing campaign.
Yes, we are working towards providing this solution in the near future.
Internet banking is used for payments at the moment. In the future, we will secure credit card and eWallet solutions.
This depends on mileage and weight, and is based on a standard schedule. Currently, our partners charge MYR 5.30 for items 2 kilos or less in weight. At the moment, 70% of products' weight is 2-3kg. We are always seeking the most cost effective solutions for partners.
Credit terms are 14 working days.
This depends on what the user has used to pay. If the user paid with a credit card, refunds will be applied to that credit card. If the user purchased with internet banking, it cannot.
We will have a seller grading feature in a near future built into our platform. For a one time offence, there will be a warning. For a second offence, the account will be suspended for 3 day. For the 3rd offence, the account will be cancelled. The cost of logistics incurred will be the responsibility of the partner.
Yes, sellers can remove themselves from the platform at any time.
Yes, insurance covers up to MYR 200 per shipment (per 3PL). We are planning to offer solutions that cover up to MYR 10,000 per shipment for luxury goods. (excluding jewellery products, insurers are not offering coverage for these products in e-commerce transaction) For the time being, vendors are advised to insure the shipment using their own insurance company.
No, refund due to change of mind is not allowed.
At the moment, Vettons does not support exchanges, but we are working towards a solution to be rolled out in the near future. For faulty goods, customers can contact Vettons Customer Support and report the incident - our team will take on the investigation case by case. Additionally, the customer is able to cancel the order through the app before the shipment is picked up for delivery.
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